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Security
What does Auctionet do to protect my personal data?
Shipping and collecting
How long does transportation take?
Which shipping alternatives do you offer?
When can I pick up my transported item?
How is the transport price calculated?
How do I order transportation?
Where do I collect my item?
How can I claim a damage?
Can I have someone else collect my items?
In which cities does Auctionet have their own transport nodes?
How does parcel service work?
Will I receive a tracking link for my parcel?
Can I combine shipping for multiple items?
How do I get an item to my home address that you don't offer transportation for?
What conditions apply when shipping license weapon?
What happens after an uncollected delivery is returned to Auctionet?
Door Delivery
Why is VAT not specified on invoices from Germany and Great Britain?
Why do I need to pay import VAT from Great Britain?
Why do I have to pay customs duties?
How do you send my item?
Who needs to apply for an export license?
Transport Terms
Payment
How do I pay?
When do I pay?
How can I see if Auctionet.com has received my payment?
What does it mean that my card has not been verified by "3-D Secure"?
Why is my stored payment card not shared by all auction houses?
What does "This invoice has another payment in process" mean?
Your account
How do I sign up for an Auctionet.com account?
How much does it cost to have an account at auctionet.com?
I forgot my password. How can I get a new one?
I no longer have access to my old email. How do I change my login details?
How do I change my personal and contact details?
What does it mean that I provided the wrong password too many times?
What does it mean to "complete my details"?
Why can't I complete my registration because "the Swedish identity number is already taken"?
Why can't I log in with my account from an auction house's previous site?
Why do I need to confirm my email?
Facebook
How do I verify my identity and why do I need to?
Terminology
What is an estimate?
What is a reserve price?
What is a starting bid?
What is resale right?
What is a max bid?
What are item number and catalog number?
What is an item condition?
What do terms like "after", "attributed to", "in the manner of" etc mean next to an artist's name?
What is an auto bid ("A" in the bid list)?
Buying
How do I place my bids at an online auctions?
What amounts can I bid? What are the increments of the bid ladder?
What does it cost to buy through Auctionet.com?
Why was the ending time extended when I placed my bid?
Why was the auction extended?
Why do I get outbid immediately?
How could I get outbid with less than one bid increment?
I bid the same amount as someone else. Why didn't I win?
What happens when I am outbid?
What terms apply when buying licence weapons?
In what currency do I place my bid?
Can I lower my max bid?
Can I withdraw my bid?
What happens if I can't or won't stand by my bid?
Can I withdraw a purchase?
What are your terms of use?
What are your opening hours?
How do I contact customer support?
How do I search for my favourite items and subscribe to searches?
How do I get more accurate search results?
How can I get reminders before an auction ends?
Why are there two bids in a row from the same bidder?
May I bid against myself?
What happens if I don't collect my lot on time?
App
Hammer auctions
How do I bid on a hammer auction?
How does live bidding on a hammer auction work?
What is an "absentee bid" in a hammer auction?
What is "written bid"?
When do I find out if I won a lot in a hammer auction?
Selling
How do I see and manage my sales on Auctionet.com?
When do you publish items on the site?
What do you do if my item is not sold?
Where can I sell my items?
How much does it cost to sell through auctionet.com?
Why do my items not have sequential end dates?
How do I contact customer support?
Other
May I use pictures and texts on Auctionet.com on my pages, or in any other media?
What are "cookies"?
What happens if an item is sold under the VAT Margin Scheme?
What are the rules when bidding on wine and other alcohol?
