What is a returned delivery?
If you order a postal service point or home delivery but don't collect or receive the package in time, it will be sent back to Auctionet.
Before this happens, the subcontractor will try to remind you. Follow the given tracking number and contact the carrier if a failed delivery attempt has been made.
What happens after my package has been returned?
Once the package has come back to Auctionet, we'll send you an email letting you know that you need to order delivery again.
When you order a new delivery, you'll be invoiced for the new delivery according to our standard transport prices. We cover the other costs (return shipping to us, the carrier's penalty fee, and any repackaging).
The returned package is stored free of charge for 5 working days – after that, a storage fee of ~6 USD incl. VAT/day will be charged.
If you don't collect the item or pay for shipping, the item will be resold by us to cover incurred costs in accordance with Swedish law (1985:982).