When an item is hammered for 400 GBP excl. fees or more, a mandatory all risks insurance (via our insurance partner) will be added if you order transportation.
When the hammer price is lower, the all risks insurance is not mandatory but we do recommend it for your security.
As a standard without selecting the all risks insurance, your transport will automatically be covered by NSAB2000.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, United Kingdom.
Iceland, Liechtenstein, Switzerland and Norway.
USA, Canada, Australia, New Zealand, Japan, South Korea, Taiwan,
Singapore and Israel.
The cost of the all risks insurance is of 2% of the item invoice (the hammer price plus commissions and hammer fees) plus the transport fee, and at least 6 GBP. Read the complete terms for the all risks insurance.
Items are covered by the auction house's insurance as long as they are in the auction house. as soon as they are collected by the customer or as soon as the customer has ordered a transport the risk goes over to the customer.
To make an insurance claim you must notify the staff at the collection point and document (take a picture) when collecting the item. Items that are collected without notifying the staff at the collection point and documented will not be accepted. Please notify the Auctionet support immediately.
In case of transport damage during parcel service the insurance claim must be made within 24 hours or no later than the next working day of receiving the item. The insurance claim is then made to the Auctionet support.
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