Auctionet is Europe's leading marketplace for auctions of valued objects — art, design, antiques, and much more. Here is the most important information to know before you place your first bid.
How do you get your purchase home? Here you will find information about our shipping options — node delivery, parcel delivery, and home delivery — and how to place your order. You will also find information about delivery times, where and how to collect your item, what to do if something is damaged in transit, and how to combine shipping for multiple items.
Paying for your purchases on Auctionet — here is how it works. Here you will find an overview of available payment methods, payment terms and due dates, what to do if your card payment fails, and why your card details are not automatically shared between auction houses.
New to Auctionet? Here is how to create an account, complete your registration, and verify your identity. You will also find information about updating your details, changing your password, and what to do if you no longer have access to your registered email address.
Here we explain the most common terms you will encounter on Auctionet — from hammer price and max bid to resale right.
about participating in auctions on Auctionet. Learn how to place a bid, what a max bid is, what it costs to buy, and what happens after you win. You will also find information about the right of withdrawal, auction extensions, and what to do if you cannot honour your bid.
How does bidding at a hammer auction work? Here you will find information about the different ways to participate — in person, by phone, via live bidding, or by placing an absentee bid in advance — and what applies when the auctioneer brings down the hammer. Note that the right of withdrawal never applies at hammer auctions, regardless of how you bid.
Looking to sell through Auctionet? Here you will find information about how to get started, what it costs to sell, and how to follow your sales and payouts via My Pages.
Here you will find information about DAC7 — the EU directive that requires digital platforms to report seller data to tax authorities.
Here you will find information about how Auctionet protects your personal data, what the Auctionet Guarantee covers, and how to contact support.